THE ROYAL EMERALD

Nationwide Delivery
We offer delivery all over Pakistan. You don’t need to worry about minimum spend to enjoy flat rate delivery. Products starting from Rs.2999 will be delivered to your address without any additional charges. 24/7 Customer Support We offer uninterrupted, real-time online customer support through Live Chat on our website. Alternatively, you can contact us on our Facebook Page or feel free to email us if you face any issues with our products. Simply contact our Customer Care department by emailing us at brandstudio.compk@gmail.com or call us at our helpline number. Safe & Secure Payment We have integrated secured payment gateways to provide a seamless online shopping experience. For the convenience of our customers in Pakistan, shoppers can also avail the “Cash on Delivery” option. 15-Days Exchange Policy You may exchange a product within 15 days of delivery as per policy. If you need to exchange or return a product, contact our Customer Care department by email or Call.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.